Privacy and Cookies Policy

Effective Date: June 13, 2025

At https://247study.help (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. This Privacy and Cookies Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described herein.

1. Data Collection

We collect personal data necessary to provide our services effectively. This includes:

Personal identifiers: Name, email address, and contact details.
Payment information: Credit or debit card details (processed securely by third-party providers).
Service details: Information related to the specific services requested, including project details and user preferences.
Usage data: Information about how you interact with our website, such as IP address, browser type, and cookies.

All data is collected with your explicit consent and is used solely for the purposes outlined below. We ensure that only the minimum necessary information is collected to achieve the specified purposes.

2. How We Use Your Data

Your personal data is used for the following purposes:

Service delivery: To fulfil your service requests and provide tailored assistance.
Communication: To send service updates, respond to inquiries, and manage customer relationships.
Payment processing: To securely process payments and issue invoices or refunds.
Website improvement: To analyse user behaviour and optimise our website and services.
Legal compliance: To meet legal obligations, such as tax reporting and fraud prevention.

Additional Details on Usage

Aggregated data: We may use aggregated data for research, statistical analysis, or marketing purposes. Such data does not identify individuals and is used solely for broad insights.
Legal obligations and legitimate interests: Certain data may be processed to protect our rights, property, or the safety of our users, or to fulfil lawful requests by public authorities.

3. Data Sharing

We do not sell or rent your personal data. However, we may share information with trusted third parties under the following circumstances:

Payment providers: To process transactions securely.
Service providers: To facilitate the delivery of specific services.
Legal obligations: To comply with applicable laws, regulations, or legal processes.

All third parties are bound by confidentiality agreements and are required to adhere to data protection standards.

Safeguards for Data Sharing

Contractual protections: All third-party service providers we work with are bound by strict confidentiality agreements and data protection obligations in line with the UK GDPR.
Minimisation: We share only the minimum amount of personal data required to achieve the intended purpose.
International transfers: If your data needs to be transferred outside the UK, we ensure that adequate safeguards are in place, such as standard contractual clauses or similar mechanisms recognised under UK data protection laws.

4. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential cookies: Necessary for the basic functionality of our website.
Performance cookies: Collect data on how users interact with our site to improve performance.
Functional cookies: Remember your preferences to provide personalised features.
Targeting cookies: Used for marketing purposes to deliver relevant advertisements.

Managing Cookies

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may impact the functionality of our website.

Secure Disposal

When personal data is no longer needed, it will be securely destroyed or anonymised to prevent unauthorised access or use.

User Rights and Data Retention

You have the right to request deletion or correction of your personal data at any time, subject to our legal obligations. For details on how to exercise your rights, please refer to the “Your Rights” section of this policy.

Compliance and Accountability

Our data retention practices are regularly reviewed to ensure compliance with the UK GDPR and other relevant laws. We document all data processing activities, including retention schedules, to maintain transparency and accountability.

5. Data Security

We implement industry-standard security measures to protect your personal data. To achieve this, we regularly review our practices, and adhere to all relevant legal requirements, including the UK General Data Protection Regulation (UK GDPR):

Security Measures:

Encryption: All sensitive information transmitted via our website, including personal and payment data, is encrypted using Secure Sockets Layer (SSL) technology to prevent unauthorised access during transmission.
Secure storage: Personal data is stored on secure servers protected by advanced security technologies, such as firewalls and intrusion detection systems.
Access control: Only authorised personnel with legitimate business needs have access to your personal information. Access is monitored and subject to strict authentication protocols.
Data minimisation: We collect and store only the data necessary to provide our services, ensuring that unnecessary or redundant information is not retained.

Monitoring and Testing

We conduct regular audits, vulnerability assessments, and penetration testing to identify and mitigate potential security risks.
All systems and processes are updated as required to address emerging threats and technological advancements.

Data Breach Protocol

In the unlikely event of a data breach:

We will immediately assess the scope and impact of the breach.
Affected users will be notified within 72 hours if the breach poses a significant risk to their rights and freedoms.
Relevant authorities, such as the Information Commissioner’s Office (ICO), will be informed as required by law.
Steps will be taken to mitigate the breach, including securing data, rectifying vulnerabilities, and implementing preventative measures.

6. User Responsibilities

While we are committed to protecting your data, users also play a role in maintaining security. This includes:

Using strong and unique passwords for accessing online accounts.
Avoiding sharing personal account information with others.
Notifying us immediately of any suspicious activity related to their interactions with our website.

Our data security measures are regularly reviewed and updated to ensure compliance with legal obligations and industry standards. We remain dedicated to providing a secure platform where users can interact with confidence.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal or contractual obligations.
Restriction: Request a limit on how we process your data.
Portability: Request a copy of your data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Withdraw consent: Withdraw consent for data processing at any time.

To exercise your rights, please contact us at [email protected]. We will respond within one month as required by law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Factors influencing retention periods include:

Legal obligations: Personal data required for legal, regulatory, or tax reporting purposes will be retained for the duration mandated by applicable laws, typically up to six years.
Service records: Data related to the services provided, such as editing or tutoring records, will be retained for up to seven years to ensure compliance with contractual obligations and for reference in case of disputes.
User preferences: We will respect user requests for data deletion, provided that no overriding legal or contractual obligations exist.
Marketing data: Information used for marketing purposes will be retained until you opt out or withdraw your consent, after which it will be securely deleted or anonymised.

9. Changes to This Policy

We reserve the right to update this Privacy and Cookies Policy at any time. Significant changes will be communicated through a notice on our website or via email. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions or concerns about this Privacy and Cookies Policy, please contact us at:

Email: [email protected]
Website: https://247study.help

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy and Cookies Policy. If you do not agree, please refrain from using our services.